Wix Says I Owe, But CC Shows I Paid.

[CloudNyneDesign]

I have been trying to sort this out for almost a month now. I figure by posting here it might help!

I upgraded an account to Premium via my bosses credit card.
The error message we got was a double bill issue. No upgrade - I contacted Wix.
I also tried my mother's card to be sure it wasn't the card itself - also denied.....4 times. I actually attempted the upgrade 10 times in total.

After 2+ weeks, I actually checked the site one day and it was running! I went to my Wix account, and it showed:

$188.00 charged
$94.76 Refunded
$93.24 TOTAL

Reading this, I think, "OK - so they double billed me....refunded one....and are keeping a payment, so I have paid."

I was wrong. At least this is what they tell me.

I was contacted by Wix (Nizro) but the email was confusing. I think I was bumped to billing at some point too (I saw they had forawrded my email and typed, "Not a billing issue.") HUH? Either way, Nizro wrote that my balance was 00.00 and he hoped I would pay my invoice soon. He also told me that my credit card that was successful was the one belonging to the boss.

I waited until the credit card statements came in the mail and both my boss & mom checked. My MOM was the one who got the bill on her card. I emailed them again, and again they told me I must pay my invoice ASAP.

I emailed them again (to billing) regarding this - 4 days later and I have yet to hear from them. I know they are very busy, but I am now out $93.24 until I can invoice this to my boss. I need to be certain that my moms card was the only one charged and that they acknowledge I paid.

How can they say the bosses credit card info is on the account, yet my mother's was the one to go through? And how can they think I still owe them the payment when the transaction went through on September 4th and was 'posted' to her credit card on September 8th??

I am patient, but we're going on a month of this. I have other things to do - I simply need to know if they consider this invoice paid?? I don't want them ripping the site down over this when we have proof of payment.

Any ideas?? I also have to say that Wix email support has been great - slow, but great. I'm just wondering why I get no response at all now.

[Giggs]

cloud9,
Thanks for your note and patience..
We have had some billing issues affecting some members wishing to upgrade and others wanting to change billing information.
Though it may take a little while longer to resolve (as we are lowering the volume of support requests) the important thing to know is that Wix takes your money issues very seriously and rest assured the issue will be resolved.
I know that there are other members with similar issues we are on the case and I'm sure you'll get a response very soon.
Cheers,
Giggs.

[CloudNyneDesign]

Now THAT is a fast response! I appreciate it.

FYI: the account I am referring to is: Fieldstone Ventures
Account: Clooud Nyne Design is my own personal account and I am NOT talking about this one.

[CloudNyneDesign]

I keep getting an email saying I need to pay my invoice.
I understand this is being worked on.
I am patient.

Is there a chance that some automated system will make my site disappear in the meantime believeing I haven't paid?

I don't see how they can say that ONE credit card is on the account when the OTHER credit card has been charged.

Again - I'm lost.....awaiting a reply. Thanks!

[talya]

Hi Cloud9,

No worries, your webiste won't disappear.

For any other questions please contact billing@wix.com .

Make sure you state your problem clearly and to the point.

Talya

[CloudNyneDesign]

I have emailed billing, support and premium over 40 times now. They have told me they are looking into it.

All I want to know is why they keep telling me I haven't paid when clearly, on the credit card statement it shows I have. I'm not going to pay again if I recieved my CC statement and it took the payment!

[CloudNyneDesign]

OK - it's October 14th and I haven't heard of any updates/issue resolved regarding this.

How hard is it to see that my credit card was charged and to consider my account paid for the year??

I will continue to be patient - although I have to say I am getting really tired of this.

[CloudNyneDesign]

OK - just woke up and checked emails....no one has bothered to figure out my (you'd think) simple issue regardign this.

Frustration is setting in.....I'm eager to understand the issue...WIX PEOPLE......HELP!!!!!!!!!! We seriously need to figure this out.

P.S - I'm imagining a call centre is in the works...am I wrong??

[CloudNyneDesign]

OK - I have yet to hear from anyone....does ANYONE know what is going on with this??
I don't want to email again and confuse them!!

HELP!!!!!

[CloudNyneDesign]

Is anyone going to address this issue? This is going on 2 months now!